Shipping Policy

Last updated: March 17, 2026

Thank you for shopping with Veloura. Our goal is to make sure your order reaches you as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed slightly. If there is a significant delay with your order, we will notify you via email.

Shipping Times

Estimated delivery times depend on your location.

United States:
7–12 business days

International Orders:
10–20 business days

Please note that these are estimated delivery times and may vary depending on the carrier and customs processing.

Shipping Rates

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

From time to time, Veloura may offer free shipping promotions on select products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

Tracking information may take 2–5 days to update after the order has been shipped.

Incorrect Addresses

Please ensure that your shipping address is correct at checkout. Veloura is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your address, please contact us immediately at support@veloura.com so we can attempt to correct it before the order ships.

Lost or Stolen Packages

Veloura is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If this happens, please contact the carrier directly to file a claim.

However, we are always happy to help guide you through the process.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: support@veloura.com
Business Name: Veloura